Only goods purchased on this e-shop can be claimed.
The complaint does not apply to defects caused by the buyer, and the seller has the right to reasonably reject the complaint.
In the event that the buyer receives incomplete or incorrect goods due to an error on the part of the seller, the seller will send the correct or supplemented goods to the buyer at their own expense after notification.
**Complaint Procedure**
If you discover any defect or fault after receiving the goods, you have the right to file a complaint about the defective goods in writing to our email address using the complaint form.
In the form, you need to fill in your details, details about the claimed goods, and a precise description of the defect, fault, etc.
After submitting the form, we will contact you regarding the method of resolving the complaint and the next steps.